Questions, problems, or an idea for what Earnling should do next. We read everything.
Email is the fastest way to reach us, and it goes straight to a person.
hello@earnling.coWe usually reply within two business days.
Earnling is free to download, and everything in the app is open for 7 days. After that, unlocking Earnling is a one-time purchase of $4.99. There is no subscription and no recurring charge.
Your purchase is tied to the store account you bought it with, not your device. Open Earnling on the new phone, tap the banner or the unlock screen, and choose Restore a previous purchase. On iPhone, make sure you are signed in with the same Apple ID you used to buy it. On Android, make sure the Play Store is signed in with the same Google account.
Only if you create an account. Earnling saves everything on the device by default and works fully offline. If a parent creates an account in the Parent area, the data backs up and syncs across that parent's own devices.
Open the Parent tab, enter your current PIN, then scroll to Change PIN at the bottom. New installs start with 1234, so it is worth changing.
Email us at hello@earnling.co and we will help you get back in without losing your business data.
Earnling is made by Methodwise LLC. You can delete your whole account, or just some of your data, at any time.
In the app: open the Parent tab, enter your PIN, and tap Delete account in the Account and sync card. This permanently deletes your account right away and cannot be undone.
Without the app: email hello@earnling.co from the email address on your account, with the subject "Delete my account." We will delete your account and data within 30 days and reply to confirm.
What gets deleted: your account and the email address you signed in with; all of your Earnling data on our servers, including products, sales, spending, notes, and your parent PIN; and your Earnling data on the phone where you delete the account.
What we keep: if you bought the Earnling unlock, Apple or Google processed the payment. Purchase records, which can include your email address, are kept by Apple or Google and our purchase provider for tax, accounting, and fraud prevention. They do not include anything you entered in Earnling. Deleting your account in the app also does not remove you from our email list. To stop emails, tap Unsubscribe in any email, or write to hello@earnling.co and we will remove your email address completely.
In the app, you can delete any product from the Shop tab, and any sale or spending entry from the Log tab. If you are signed in, the deletion syncs to our servers too. Deleted entries are removed right away and are not kept.
To remove only your email from our email list and keep your account, tap Unsubscribe in any email, or write to hello@earnling.co.
Nothing. Earnling does not collect a child's name, photo, birthday, or location, and there is no advertising or third-party analytics in the app. Any account is held by a parent. The full details are in our privacy policy.
Purchases are handled by Apple or Google, so refunds go through them.
On iPhone: visit reportaproblem.apple.com, sign in with your Apple ID, and choose Earnling.
On Android: visit your Google Play order history, sign in with the Google account you used, find Earnling, and choose Request a refund or Report a problem.
If something went wrong on our end, email us and we will help.
Please tell us. Earnling is built by one person, and the most useful thing you can send is what your kid tried to do and what happened instead. Email hello@earnling.co.